THE CUSTOMER

United Utilities holds a licence to provide water and sewage services to around seven million people in North West England. It has invested billions of pounds improving the water and wastewater infrastructure and the environment across the North West and managed to halve the amount of leakage from its networks. It has also improved compliance with bathing water standards to more than 90% and water quality to over 99.9%.

HOW WE HELPED

Cumbria Waste Group initially won a contract to provide skip hire services for United Utilities’ wastewater operations in Cumbria.

Additional waste streams were serviced, removed and recycled.  Due to the high level of our performance, we then won a contract to collect and handle general and hazardous waste.

We were once again successful and we carried out waste audits at several sites to review the waste streams and identify the services that would give the best value for money.

Following the waste audit we provided the sites with new bins, containers and skips and adjusted our service frequencies to suit site production rates.

Each month we provide reports on various waste streams to allow United Utilities to have greater visibility on costs and any waste trends occurring across each of the sites.

WHAT THEY THINK

I have worked with Cumbria Waste Group for over six years. It has been a most productive and beneficial working relationship with much ongoing development of services and the contract has grown year on year.

Unlike other contractors that we have covering general waste, the team at CWG actively report any drop off in waste production and adjust the service frequencies to suit.

I am truly satisfied by their approach to all manner of waste related jobs and services. They display and operate the important values of a small company. This is where all individuals care about the service and reputation, yet they accommodate large volumes of waste and/or high numbers of sites as a large company should.

John Lightfoot, Waste and Recycling Manager